Privacy policy

1Who we are

Damnek is a property portal for Siem Reap, Cambodia, operated by Angkor Design. You can reach us at [email protected] or +855 15 996 296. In this page "we" means the operator of Damnek.

2What we collect

What we hold depends on how you use Damnek.

• Buyers, tenants and agents who sign in with Telegram: your Telegram ID, username, name and profile picture link as Telegram gives them to us; the phone number you verify through the Telegram bot; and whether you are a buyer, tenant or agent.
• What you do on Damnek: each price you unlock (the listing, the time, and the IP address and browser details recorded with it), the messages you send to agencies, the listings you save, the searches you save with their alert settings, your property requests, the viewings you book, and the agreements you accept with their version and time.
• Live chat visitors (no account needed): the name, email address and phone, Telegram or WhatsApp contact you give; what you type and any property you share; the page you were on; the optional answers you tap (budget, bedrooms, when you want to move in, area, kind of property); a viewing request; a rating you give; and the IP address and browser details recorded with the chat to stop abuse.
• Agency staff: name, email address, optional phone number, role and language, a one-way hash of the password (never the password itself), the time of the last sign-in, and a record of actions taken in the back office.
• Agency content: the listings, photos and descriptions an agency publishes, and its agency profile.
• Visit counter (only while you leave it on, and never when your browser sends a do-not-track or global privacy control signal): the page you opened, the website you came from, the kind of device, your language, your country as Cloudflare reports it, and the random browser code above. No name, no email address and no IP address are stored with a visit.
• Your cookie choices: whether you accepted all, chose your own or kept only the necessary, with the time and a random code, so the owner can see how choices split.
• Technical data: our servers record the IP address and the pages requested, for security and to keep the site working.

3What agencies enter about their clients and owners

Agencies use the back office to keep their own contacts: clients, owners and leads, with notes, costs and private details. The agency decides what to enter and why, and is responsible for having a lawful reason to hold it. Damnek stores that data for the agency and handles it only to run the service. It is separated from other agencies and is never shown on public pages.

4Why we use it

To run the portal: to show an exact price after you sign in, to tell the agency that you asked, to deliver chat messages and Telegram alerts, to check that you are a real person, to give agencies a record of their leads, and to calculate commissions that are due.

To keep the service safe: to spot abuse and misuse, to apply rate limits, and to keep an audit trail of changes made in the back office and the admin area. To improve Damnek by understanding problems that people report to us. We do not sell your data and we do not use it for advertising.

5Who sees it

The agency that owns a listing sees the name, Telegram username, phone number and messages of the people who unlock its price or write to it. Other agencies do not. If you send a property request, the approved agencies it is forwarded to see what you entered and your Telegram contact.

Live chats are read by Damnek's owner and by the Angkor Design staff who answer them, and nobody else. The team may be told of a new chat, and may answer it, through Telegram. Agencies do not see live chats; if the team turns your chat into a property request, the agencies it is forwarded to see only what that request holds.

Damnek administrators can see the unlock log, requests and records they need to run and moderate the service. People who browse Damnek see only the public parts of a listing: the price range, the approximate area, photos, and the agency's public profile.

6Service providers and third parties

Some providers handle data for us or receive it when you use the site:

• Telegram, for sign-in, the phone check and alerts, and for letting our team hear of a live chat and answer it. Telegram's own privacy policy applies to what it collects.
• Cloudflare, for delivering the site and storing listing photos.
• An email provider, for service emails such as sign-up and invitation links and, if you have left the chat, a copy of our answer to the email address you gave; and a hosting provider for the servers.
• OpenStreetMap, whose map tiles load on a property page and so receive your IP address.
• We do not use advertising networks, social-media tracking pixels or other companies' analytics trackers. The visit counter is our own: what it counts is not sent to anyone else.

7Cookies and browser storage

Damnek sets the cookies it needs to work, and, while you leave them on in your cookie choices, the ones for the visit counter and your preferences. You can open the choices at any time with the small cookie in the footer, next to Sitemap, Terms and Privacy. Sign-in cookies are signed and cannot be read by scripts on the page.

• dmk_public keeps a buyer, tenant or agent signed in.
• dmk_chat is set only when you start a live chat. It holds a random code that finds your chat again for up to 30 days, so you can come back to it. We keep only a one-way hash of the code.
• dmk_consent remembers your cookie choices for twelve months.
• dmk_vid is set only while the visit counter is on. It is a random code that tells one browser from another for up to 13 months. It holds nothing about you.
• dmk_staff keeps agency staff signed in to the back office, and dmk_admin does the same for the Damnek administrators.
• Your browser also stores, only on your device and only while you leave Preferences on: your light or dark choice, list view and text size, your saved and recently viewed listings and saved searches, and recently used emoji. In the back office it also stores your language choice and, if you tick the box, your email on the sign-in page.

8How long we keep it

Damnek does not delete records outright. Removed items are archived and hidden. Unlock records, messages to agencies and agreement records are kept as the proof that agencies and Damnek rely on for leads and commissions. We keep data for as long as it is needed for these purposes and for any period the law requires, and no longer. A live chat that has had no message for 12 months is wiped: the name, contact details, address, page and every line are removed. You can ask us to remove yours sooner.

9Your choices and rights

Email [email protected] to ask for a copy of your data, to correct it, or to delete it. Some records have to be kept as described above, and we will tell you which and why. You can stop using Telegram sign-in at any time, turn off the alerts on a saved search, remove saved listings, and sign out. We answer requests within a reasonable time and may need to confirm that you are who you say you are.

10Children

Damnek is for adults looking for or selling property. It is not meant for people under 18, and we do not knowingly collect their data.

11How we protect it

Passwords are stored as one-way hashes. Each agency's data is separated inside the database, so one agency cannot read another's. Exact prices, owner details and exact addresses are not sent to the public pages at all. Sign-in cookies are signed and hidden from page scripts, and the admin area needs a second factor. Photos are stored with copies resized and watermarked for the public site, and the originals kept private. No system is perfectly secure; if there is a breach that affects you, we will tell you.

12Where data is processed

Our providers may process data on servers outside Cambodia. We choose providers that protect it, and we share only what each one needs to do its job.

13Changes and contact

We will change this page when our practice changes and show the date below. Questions or requests go to [email protected] or +855 15 996 296.